Project Description
LINE MAN Rider
For a couple of years since LINE MAN has been launched providing food delivery and messenger services. We had to partner with a logistics company because we didn’t have our own fleet yet at that time. After a while, we decided to create our own fleet system by having our own riders, our own fleet application.
This is my first project with LINE MAN. I’ve been assigned to create our own fleet application for our own riders. We all know that creating a new application from scratch is not that easy and the given timeline is only 2 weeks for the design phase. This is a very tight deadline but I was so excited and challenged to do it.
Create Rider UI Kits
After gathered requirements, business constraints, users interview with partner’s riders, information architecture and wireframes. I’ve started to create Fleet UI kits and Design system. It’s good that we already have LINE MAN Design system so we can reuse some elements from it for consistency.
Then I’ve continued working on UX/UI design for all screens. To make sure that my design will be usable and lovable by our riders. I’ve created another set of interview questions and tasks to conduct a usability test for the 1st version prototype.
Conduct Usability Testing
Once I’ve finished with the prototype, I prepared interview questions and tasks for the usability test. We’ve recruited 8 riders from different backgrounds and platforms. We’ve conducted a usability test, observed closely how they use our LINE MAN Rider app to finish each task, take note of every problem and their frustrations.
From the usability test, I’ve found some missing points and UI feedback which could be improved. I’ve concluded this usability test results and gathered this feedback to continue improving the app and then finalize the first version before delivering the pixel perfect design to engineers.
Finally, I’ve made it ! within a tough two weeks which was very tight to create a whole new app. My goal for this project is not just to deliver a beautiful app but it also has to be a usable, lovable and scalable app. Having a usability test within a tight deadline is risky but finally worth it.
